Definitions & Contact
“Purple Turtle Creative” is defined as the Purple Turtle Creative, LLC limited liability company registered with New York State in the United States (“we”, “us”, and “our”).
“Software” is defined as software by Purple Turtle Creative. Authorship is noted within all software packages.
“Users” is defined as users of the Software that have agreed to these Terms of Service (“you” and “your”).
The Purple Turtle Creative website address is: https://purpleturtlecreative.com/
You may contact the business owner and lead developer, Michelle Blanchette, directly at: [email protected]
I. Software Licensing
Software authored and provided by Purple Turtle Creative includes a copy of its respective license, as well as an annotation identifying the applicable license. Users are encouraged to carefully read and understand the permissions and restrictions described in the included license before making use of the Software.
Users who are unable or unwilling to abide by the included license should immediately cease use and forfeit ownership of the Software.
II. Warranty
Software sold and distributed by Purple Turtle Creative are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself as provided by official WordPress.org release download packages, Purple Turtle Creative Software is guaranteed to function on a clean install of the minimum, stable, and required version of WordPress as mentioned in the Software’s specifications. Purple Turtle Creative does not guarantee that the Software will function with all third-party plugins, themes, or web browsers of any kind. Purple Turtle Creative does not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. Purple Turtle Creative assumes no responsibility for any data loss as a result of installing or using Purple Turtle Creative Software. Should conflicts occur with third-party software, Purple Turtle Creative may provide support at our discretion.
Purple Turtle Creative Software is provided “as is” without warranty of any kind, expressed or implied. Purple Turtle Creative shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental, or consequential damages or losses that occur due to the use or inability to use the Software. Users are strongly encouraged to conduct proper and thorough testing of each version and feature of the Software in an environment where it is safe to do so, such as a staging or local development environment, before using the Software on a live or production system where uptime, system reliability, data handling, and other important operations take place.
Software is sold and distributed “as is” and with no implied meaning that it will function exactly as you would like or as displayed across the Purple Turtle Creative website.
III. Support
Support services provided by Purple Turtle Creative in regards to Users’ Software is not guaranteed, though we try our best to be responsive and available.
Support services are provided via email correspondence. Any form of support communication between Purple Turtle Creative and the User is meant to assist the User with their qualifying Software. Purple Turtle Creative provides support communications as available and “at will”. Communications may be severed at any time, even before an inquiry is concluded to be “resolved”.
Whilst Purple Turtle Creative attempts to provide the best support possible for the Software, Purple Turtle Creative does not guarantee that any particular support request can, or will be solved to the extent, or within a timeframe that the inquirer is completely satisfied.
Purple Turtle Creative absolutely prohibits logging into Users’ WordPress websites to conduct testing or debugging. It is the User’s responsibility to provide adequate and accurate technical information or log messages upon request to aid in the recreation of the issue on our own machines and test environments. If the User is unable to provide necessary information, the related support request may not be resolvable and will be closed as an unreproducible issue.
Purple Turtle Creative does not guarantee that features or big fixes will be implemented upon Users’ requests; however, we may alternatively offer customization or “feature sponsorship” opportunities at an additional service charge amount which is uniquely determined on a per-request basis.
IV. Website & Software Content
All content found on the Purple Turtle Creative website and throughout the Software including images, documentation, support queries, and any other information is property of Purple Turtle Creative, unless otherwise stated, and may not be redistributed without permission or consent.
Purple Turtle Creative branded assets, such as logos and the overall “look and feel” of the Purple Turtle Creative website, are protected under U.S. copyright laws. Do not use Purple Turtle Creative assets in any way that suggests you are affiliated with us unless you have been given explicit consent to do so.
V. Third-Party Integrations
Some Purple Turtle Creative Software, writings, presentations, or other content may include mentions or displays of third-parties. Purple Turtle Creative does not claim to own or be affiliated with third-party brands and their assets, and we make efforts to properly follow each featured brand’s guidelines and rules made available by them.
Users must not remove, hide, or change the language of third-party disclaimer notices that may be contained in Purple Turtle Creative content and Software as they are required by the third-party. Any act by the User to damage or otherwise discredit a third-party shall be disputed between the third-party and the offending User.
By acquiring and using Purple Turtle Creative Software which utilizes third-party integrations, the User agrees to the rules and regulations of using such integrations. These third-party agreements are typically found and agreed upon by the User during the setup of Software utilizing such integrations, such as when requesting authorization to connect their third-party account with the Software.
Purple Turtle Creative greatly appreciates and respects third-parties and their APIs which we implement. Purple Turtle Creative strictly does not tolerate any User found to be abusing the third-party systems our Software may utilize, and we may, as such, cancel an offending User from receiving our support or Software update services.
If a third-party has identified improper use of their brand or assets in relation to Purple Turtle Creative’s content or Software, the third-party should immediately contact Michelle Blanchette at [email protected] so the mistake can be identified and resolved as soon as possible, if the mistake is within Purple Turtle Creative’s control to do so.
VI. Price Changes
Purple Turtle Creative reserves the right to remove or change a Software offering without prior notice or consent. Prices of all Software are subject to change without prior notice or consent. Software initially offered free of charge may eventually require payment for download or usage.
VII. Refund Policy
You are fully protected by our 100% Money Back Guarantee. If during the next 30 days you experience an issue that makes the Software unusable and Purple Turtle Creative is unable to resolve it, we’ll happily consider offering a full refund of your money.
Purple Turtle Creative must be able to recreate the described issue on our end within a clean installation of WordPress and the latest version of the Software. While we do our best to resolve issues, you are responsible for effectively communicating and providing adequate details of the issue that you are experiencing with the Software.
This policy does not cover refunds for technical issues related to third-party conflicts or non-technical issues such as discovering a better alternative or no longer wanting the Software.
VIII. Unauthorized Copies
Purple Turtle Creative refuses to provide support and will not be held responsible for fraudulent, altered, illegally-acquired, or otherwise unauthorized copies of our Software or software that falsely claims to be authored by Purple Turtle Creative.
Purple Turtle Creative only provides official copies of our Software via the following channels:
- The official WordPress.org Plugins repository which is accessible at https://wordpress.org/plugins/ or the Plugins > Add New administration menu in your WordPress website’s dashboard
- It’s important to note that plugins may fraudulently claim to be authored by Purple Turtle Creative and even link to our website to appear authentic. DO NOT BE FOOLED. The safest way to access our official WordPress plugins is the “Plugins” tab at the bottom of our official WordPress.org account which is accessible at https://profiles.wordpress.org/michelleblanchette/#content-plugins
- The Purple Turtle Creative website which is accessible at https://purpleturtlecreative.com/
- This is the safest way we recommend in order to acquire our Software.
You should immediately cease use of the acquired software package and contact Michelle Blanchette at [email protected] if you ever doubt the authenticity of any software package claiming to be authorized by Purple Turtle Creative.
IX. Language Limitations
Purple Turtle Creative communicates using the American English (en-US) language. You acknowledge that not being able to effectively understand or communicate in American English may negatively impact your experience with and ability to use Purple Turtle Creative Software, support services, refund policies, documentation, or other content and services that we make available to our Users.
Software is not guaranteed to be available in languages other than American English, nor is the Software guaranteed to be compatible with methods of translation, such as WordPress’s gettext implementation.
X. License Agreement
By downloading and continuing use of the Software, you indicate and consent that you have read and agree to the Terms of Service listed and detailed in this document. Purple Turtle Creative reserves the right to change or modify the current Terms of Service without prior notice or consent.
XI. Severability
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the User.